Cancellation/No-Show Policy
Please give us 48 hours notice if you need to cancel. Failure to give proper notice prevents us from filling that appointment time, and will result in you being charged a cancellation fee of 60% of the estimated cost of the booked service to the card that we have on file for you, or will be billed to you by other means if a current card is not on file. In the event of an emergency situation, this fee can be transferred to a deposit for your next booking. These events will be handled on a case by case basis. Repetitive cancellations will result in you no longer being permitted to book appointments in advance.
New Client Policy
All new clients will be asked to provide a card to be kept on file securely through our merchant servicer system to be charged in the event of a future late notice cancellation or no-show. We ask that clients booking an appointment for a color service, put down a non-refundable retainer of $80.00. This retainer will be subtracted from the final cost of the service. We love having the chance to provide excellent service to new clients. This policy is in place simply because of the frequency at which new clients "no-show" for their first appointment.